The overwhelming majority of Health Insurance Innovations customers love their products, evidenced by the ratio of online reviews to policies on the books. HII has hundreds of thousands of policies being administered on its network, yet negative reviews from a minuscule fraction of dissatisfied consumers abound prominently across the internet on numerous forums:,,, and more. Customers are 100% entitled to their opinion and ability to share their experience with others. However, there is a fundamental misconception about the services Health Insurance Innovations provides. HIIQ is a software company whose technology is used by independent insurance agents and brokers selling a wide variety of insurance products ranging from life insurance to dental insurance to short term to ACA plans to Telemedicine. HIIQ does not insure anyone. HIIQ does not deny claims. HIIQ does not approve claims. Health Insurance Innovations administers the billing and customer service while hosting the portal where members and agents can review their accounts, upgrade, or cancel their policies. HIIQ does not make robocalls, it strictly forbids its independent agents to utilize this practice, and the consequence of not abiding these non negotiable results in termination from the sales platform, which does happen, evidenced by the recent case of Simple Health. Simple Health abused the Health Insurance Innovations sales platform by concealing their unscrupulous sales tactics and altering sales transcripts and editing recordings to hide when they went off the approved sales scripts. The sales scripts are carefully crafted to ensure the consumer is not being deceived and HIIQ has a robust compliance team to ensure these practices are maintained, but Simple Health went rogue and went way and beyond the rules to perpetuate a flagrant fraud against unsuspecting consumers, dragging HIIQ's good name through the mud.

Health Insurance Innovations (HIIQ) Company Reviews

I Had No Way to Cancel Policy
By -

I Had No Way to Cancel Policy
Apparently, you need an executive from the President of the United States in order to cancel your insurance policy from health insurance innovations, while contending with mean and abrasive customer service employees over the phone who kept hanging up on me. Because of that, I don’t feel confident I’ll see my $283.60 back because of all the complaints and reviews that I see on the internet who have had similar experiences. I wish they had an expedited system to get refunds like they just take your money, it’s unbelievable how they’re allowed to just take money out of bank accounts. And to add insult to injury, the manager I talked to blatantly lied about me contacting my back to get my money back sooner. Of course I called my bank. They told me no one from Health Insurance Innovations called them. To make matters worse, I talked to a Supervisor and she told me an out right lie about contacting my bank to get my money back sooner. This business is super dishonest and I’m appalled they can continue their business.

Review Team 06/21/2018:

We are terribly sorry about your experience. However, we have a clear path to canceling on our FAQ page at First, access your Member Portal. Choose Cancel Policy from the top right menu. Select the plan you’d like to cancel and the reason you’re requesting cancellation. Please remember that cancellations are effective on the last day of the current coverage cycle. Additional charges will not be applied to your credit card or withdrawn from your bank account. Reach out to HIIQ at 877-376-5831 Monday – Friday 8:30am – 5:00pm EST with any further issues canceling your policy.
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Contact Information:
Health Insurance Innovations
218 E. Bearss Ave, Suite 325
Tampa, FL 33613
1-877-376-5831 (ph)
Health Insurance Innovations
Google Map
Health Insurance Innovations functions as a convenient technology company for agents, insurance carriers, and consumers who receive and/or provide insurance benefits. An individual’s issue(s) with the pricing, restrictions and denial or approval of claims under their policy are not within HIIQ’s jurisdiction. HIIQ is willing and able to assist their customers with these issues to the best of the company’s abilities. So, the frustration and discontent expressed in the following reviews are misdirected. We proactively respond to each individual review in the hopes of facilitating clarity and resolution with the customer.