The overwhelming majority of Health Insurance Innovations customers love their products, evidenced by the ratio of online reviews to policies on the books. HII has hundreds of thousands of policies being administered on its network, yet negative reviews from a minuscule fraction of dissatisfied consumers abound prominently across the internet on numerous forums:,,, and more. Customers are 100% entitled to their opinion and ability to share their experience with others. However, there is a fundamental misconception about the services Health Insurance Innovations provides. HIIQ is a software company whose technology is used by independent insurance agents and brokers selling a wide variety of insurance products ranging from life insurance to dental insurance to short term to ACA plans to Telemedicine. HIIQ does not insure anyone. HIIQ does not deny claims. HIIQ does not approve claims. Health Insurance Innovations administers the billing and customer service while hosting the portal where members and agents can review their accounts, upgrade, or cancel their policies. HIIQ does not make robocalls, it strictly forbids its independent agents to utilize this practice, and the consequence of not abiding these non negotiable results in termination from the sales platform, which does happen, evidenced by the recent case of Simple Health. Simple Health abused the Health Insurance Innovations sales platform by concealing their unscrupulous sales tactics and altering sales transcripts and editing recordings to hide when they went off the approved sales scripts. The sales scripts are carefully crafted to ensure the consumer is not being deceived and HIIQ has a robust compliance team to ensure these practices are maintained, but Simple Health went rogue and went way and beyond the rules to perpetuate a flagrant fraud against unsuspecting consumers, dragging HIIQ's good name through the mud.

Health Insurance Innovations (HIIQ) Company Reviews

Health Insurance Companies are Liars/Money Hungry
By -

Health Insurance Companies are Liars:Money Hungry
CONROE, TEXAS — I got this health insurance about 3 weeks ago, but they failed to mention that there are NO major coverages (maternity, dental, etc.) so once I realized that, I called to cancel my plan less than two weeks later. They assured me that my policy was cancelled and that my refund would be in my account 3-5 business days later. I called 7 business days later because my money still hasn’t arrived, and they’re now saying that there was no request for a refund as if I were just going to be giving away my money for free. They tried to wait until my 30 days were up so they would no longer have to send my refund.

Review Team 07/19/2018:

We sincerely apologize that you have had a negative experience and take your concerns seriously. We understand that healthcare can be difficult to navigate. HIIQ is a third-party billing administrator and a technology resource. If you have any additional questions or concerns about billing or technology, please call us at (877-376-5831), Monday- Friday, 8:30 am-7pm. If you have questions or concerns regarding claims, please reach out to your claims administrator, who's information is located on the back of your ID card. If you have questions or concerns about your policy buying experience, please reach out to your agency. If you have questions or concerns about your coverage, please reach out to your insurance carrier. If you'd like to learn more about the services HIIQ provides, please click here: you.
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Contact Information:
Health Insurance Innovations
218 E. Bearss Ave, Suite 325
Tampa, FL 33613
1-877-376-5831 (ph)
Health Insurance Innovations
Google Map
Health Insurance Innovations functions as a convenient technology company for agents, insurance carriers, and consumers who receive and/or provide insurance benefits. An individual’s issue(s) with the pricing, restrictions and denial or approval of claims under their policy are not within HIIQ’s jurisdiction. HIIQ is willing and able to assist their customers with these issues to the best of the company’s abilities. So, the frustration and discontent expressed in the following reviews are misdirected. We proactively respond to each individual review in the hopes of facilitating clarity and resolution with the customer.