The overwhelming majority of Health Insurance Innovations customers love their products, yet negative reviews abound across the internet on numerous forums:,,, and more. Customers are 100% entitled to their opinion and ability to share their experience with others. However, there is a fundamental misconception about the services Health Insurance Innovations provides. HIIQ is a software company whose technology is used by independent insurance agents and brokers selling products produced by insurance carriers. HIIQ does not insure anyone. HIIQ does not deny claims. HIIQ does not approve claims. Health Insurance Innovations administers the billing and customer service while hosting the portal where members and agents can review their accounts.

Comprehensive Health Insurance Innovations Company and Service Reviews

Biggest Thieves Online Health Insurance Scammers
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Biggest Thieves Online Health Insurance Scammers

NEW JERSEY — I was online shopping for health insurance and called this company who told me they were able to provide coverage at a reasonable premium. After filling out the application and providing payment information, they sent some documents to be e-signed. After signing the documents the guy found out he had sent the wrong documents and proceeded to send some others.

Before signing the correct documents to authorize the transaction I had a change of heart and decided not to proceed. I told them I’m not going to proceed. As soon as I got off the phone with them they billed my account for the full amount. I called them back to ask them why were they billing my account. The guy I spoke to told me that he wasn’t the account manager and he couldn’t get in contact with the account manager. Long and short they stole my money. But I will tell you that you have messed with the wrong person. These people are thieves!!! They belong in jail!! Why are they allowed scam people out of their hard earned money!!!

Review Team 07/19/2018:

We sincerely apologize that you have had a negative experience and take your concerns seriously. We understand that healthcare can be difficult to navigate. HIIQ is a third-party billing administrator and a technology resource. If you have any additional questions or concerns about billing or technology, please call us at (877-376-5831), Monday- Friday, 8:30 am-7pm. If you have questions or concerns regarding claims, please reach out to your claims administrator, who's information is located on the back of your ID card. If you have questions or concerns about your policy buying experience, please reach out to your agency. If you have questions or concerns about your coverage, please reach out to your insurance carrier. If you'd like to learn more about the services HIIQ provides, please click here: you.
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Contact Information:
Health Insurance Innovations
218 E. Bearss Ave, Suite 325
Tampa, FL 33613
1-877-376-5831 (ph)
Health Insurance Innovations
Google Map
Health Insurance Innovations functions as a convenient technology company for agents, insurance carriers, and consumers who receive and/or provide insurance benefits. An individual’s issue(s) with the pricing, restrictions and denial or approval of claims under their policy are not within HIIQ’s jurisdiction. HIIQ is willing and able to assist their customers with these issues to the best of the company’s abilities. So, the frustration and discontent expressed in the following reviews are misdirected. We proactively respond to each individual review in the hopes of facilitating clarity and resolution with the customer.